Complaints comments and suggestions

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. Please ask a receptionist for details.

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach the local Primary Care Trust, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You should contact Mrs Denis Richardson, Complaints Manager, on 01244 389292 or by Freepost CS91, West Cheshire Clinical Commissioning Group, 1829 Building, Countess of Chester Health Park, Liverpool Road, Chester, CH2 1HJ for further advice.

If you would prefer to complain to an independent body this can be done via the Care Quality Commission:

CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

We make every effort to give the best service possible to all our patients and we welcome your feedback. Any comments, or suggestions to improve our service to you or this website can be made by contacting our Practice Manager on 01829 733456.